Conditions of Use

PRICE

All prices are displayed in Euros and include tax. Additional shipping costs will be added (refer to shipping conditions).

MAHOGANY may modify prices at any time, unless the item has been previously recorded as an order. Prices will remain at the previously agreed price (subject to the availability of stock). All products are under MAHOGANY’s property subject to payment completion.

AVAILABILITY

Our items are either available from stock or to specific order. Should the request be out of stock, you will be immediately informed via email. If this does transpire you may either cancel the order or amend your order by writing to:

welcome@e-mahogany.com

Ready to ship items should be dispatched within 5 working days. Orders which require specific amendments should be shipped between 2 to 5 weeks.

CUSTOMER HELP

For any further information or requests, please contact:

Mail : welcome@e-mahogany.com

DUTY FREE

Shipments of items outside the EU are exempt from most current taxes. In this case, Your invoice will be free of charges.

However, you may still be charged customs clearance costs on receipt of your purchase. Mahogany will not be responsible for these costs or any other costs imposed by local authorities regarding clearance.

PURCHASE ORDER

Your order is accepted and the terms and conditions of the transaction apply from the moment that you "confirm" the order online.

Transactions are validated by the personal information that is held by MAHOGANY.

ITEMS WITH AN EXTRA CHARGE FOR SPECIFIC COLOURS

This item will be made especially for you.
If you require a refund, you will not be refunded the extra charge for the colour. For example, if the price is £100 then we will ask you for £15 extra for this specific colour but if you request a refund you will only be refunded the £100.
Likewise, if you cancel your order before receiving it, we will give you a refund on the initial price of the sweater but not on the extra charge for the colour. This is because your order will have been manufactured already.

 

If you are not sure about the choice of colour: you can order a catalogue full of cashmere colours; in which you will be able to see the colours available on cashmere swatches. We will ask for a £20 payment for this catalogue, which includes shipping costs. We will refund you your £20 when the catalogue has been returned to us.

If you are not sure about the size you require: you can order a similar item in a similar size from our other in stock items. When you are happy with the size choice you can send the sweater back, and you will be able to order your sweater in a specific colour. In this case, you won’t be asked to pay for shipping costs again.

SHIPPING CONDITIONS

The delivery address refers to the registered information entered on the website by the customer.
Deliveries to the United Kingdom are dispatched  with Royal Mail . You can follow the status of your delivery here: www.royalmail.com/track-trace  

All international shipments are made by Colissimo, who also provide a tracking system to ensure the safe and expedient transfer of shipments.

The following link can be used to track the progress of orders :
http://www.laposte.fr/colissimo

Delivery time is expected to be 5 working days.

PAYMENT

SECURED PAYMENT

MAHOGANY has chosen Cybermut Cie (a subsidiary of Credit Mutuel, one of the biggest banks in France) to provide the safety warranties for all purchasing online. This support includes a cryptographic system, which provides a perfectly safe link between the acknowledgement procedure, confidentiality and the integrity of all exchanges.

Cybermut is the only entity who will use the information provided to complete the transaction; thereby ensuring the safety of data to be transferred between your bank and our online store.
The following credit cards are accepted:

Visa card

Eurocard and Mastercard

You can also pay using PayPal

RETURNS POLICY

Returned items are accepted within 45 days from the date of shipping, only when sent in the original packaging. MAHOGANY will then exchange or refund the item.

Return postage is to be paid for by the customer without the expectation of reimbursement by MAHOGANY, as only the item cost will be refunded.
Mismatched, worn, used or dirty items will not be exchanged or refunded.
Return address:

MAHOGANY
Audrey Harris
440 Idle Road
Bradford
West Yorkshire
BD2 2AR

Refunds will be returned to the client’s order name and invoice address within 15 days of receipt of the returned item.

No return refund payment is accepted.

CONFIDENTIALITY

MAHOGANY certifies that private information will not be held by any other party. It will be kept confidential and used only for internal use.
In agreement with the TI (technological information) safety information law (January 6th 1978) customers have the right to access and change their personal information.
For orders made via email or letter: please include the clients, first name and surname, full address and client number. These can then be sent to:
welcome@e-mahogany.com

STATEMENT

This engagement is submitted to the French law. French language will be used as the Mother Language for present engagement. May any disagreement occur only Angers (France) Court will be taken into account.

 

MAHOGANY CASHMERE

The best quality cashmere yarn
Sizes from XS to XXXXL

MAHOGANY CASHMERE

Use our 24 hour express delivery service

MAHOGANY CASHMERE

If not satisfied we will refund you

MAHOGANY CASHMERE

Up to 45 days for refunds / exchanges