• From XS to 4XL
  • Handcrafted in Nepal
  • Our jumpers are repairable for life (see T&Cs).
  • 100% made in Nepal

Terms of sale

Prices

MAHOGANY reserves the right to modify its prices at any time, but products will be invoiced on the basis of the rates in force at the time of order registration, subject to availability. Products remain the property of MAHOGANY until full payment of the price.

Availability

Our products are either held in stock or made to order especially for you. In the event of a temporary unavailability of an in-stock product after your order has been placed, we will inform you by email as soon as possible. You may then request the cancellation or exchange of your order by email at: marine@e-mahogany.com
For an in-stock product, please allow approximately 72 hours for delivery; for a made-to-order product, please allow between 2 and 5 weeks.

Customer service

For any information or enquiries, please contact our French customer service team:

For customers residing abroad, please visit our contact page here.

 

Tax exemption

All products shipped outside the European Union are tax-free; the tax exemption amount will be automatically deducted from the invoice.
In the case of shipment to a country outside the European Union and French Overseas Territories, customs duties or other local taxes, import duties or state taxes may be payable upon receipt. These charges and amounts will be your responsibility and are entirely your liability in terms of declarations and payments to the competent authorities and bodies in your country.

Order

When you click the Confirm button at the end of the order process, you declare that you accept the order as well as these General Terms and Conditions of Sale in their entirety, fully and without reservation.
The data recorded by mahogany-cachemire.fr constitutes proof of all transactions carried out by mahogany-cachemire.fr and its customers.
The data recorded by the payment system constitutes proof of financial transactions.

Item with a colour supplement

This item will be made especially for you. Should you request a refund, the colour supplement will remain your responsibility. For example, if the item is usually priced at €200 and you are charged €15 for a colour other than those regularly held in stock, you will be refunded €200, but the additional €15 will not be refunded.
Similarly, if you cancel your order before receiving it, you will be refunded for the jumper, but not for the colour supplement, as the jumper will have already been put into production.
If you are unsure about the colour: you have the option of ordering a colour catalogue where you can view all of our colours on cashmere. We will ask for a €20 deposit for this catalogue, postage included, which will be refunded in full upon its return.
If you are unsure about the size: you may order an item in a similar size from among the items regularly held in stock. Once you have confirmed that this size suits you, you may return your jumper to us and then order the jumper in the special colour. You will not be asked to pay postage a second time.

Delivery

Products are delivered to the delivery address you provided during the order process.
Shipments are made via Colissimo Tracked for Metropolitan France and internationally.
You may track your parcel on the following website:
http://www.laposte.fr/colissimo
Delivery time: between 3 and 7 days.

Shipments to French Overseas Territories

The VAT rate applied to shipments to the departments of Guadeloupe, Martinique and Réunion is 8.5%. VAT is not applicable in the department of French Guiana.

Payment

Regardless of the payment method chosen from those accepted on our website, orders will only be considered registered upon validation or receipt of payment.
Accordingly, until payment has been validated by the intermediary chosen by the customer, the order cannot be processed by MAHOGANY's services.

Customers may choose to pay for their purchases by:


Credit/debit card: Mastercard/Maestro/Visa/American Express
Apple Pay/Google Pay
PayPal
Alma (payment in 2, 3 or 4 instalments)

Bank transfer 

Cheque (France only) 

 

4.1.1 Cash payment by Bank Card

 

Payment may be made by the following bank cards: Carte Bleue, VISA, MASTERCARD
Customers may consult the General Terms and Conditions of Sale and Use for each of these bank cards on our partners' websites.
The choice of one of these payment cards constitutes tacit acceptance of the general terms and conditions of sale and use of said partners.
We invite our customers to refer to these, as MAHOGANY cannot be held responsible for the conditions set by these independent partners.

Online payment by bank card is fully secure and allows you to enter your card number, expiry date and security code with complete confidence in the designated fields. Card details are encrypted using the SSL (Secure Socket Layer) protocol and are never transmitted in plain text over the network. MAHOGANY has no access whatsoever to these details and cannot store them on its servers. This is why they are requested again for each new transaction on our website.

 

 

4.1.2 Cash payment via PayPal

 

PayPal payments are accepted on the Mahogany website and are processed through the partner in question in accordance with their own general terms and conditions of sale and use of services.
The choice of this payment method constitutes tacit acceptance of the Partner's general terms and conditions of sale and use.
We invite our customers to refer to these, as MAHOGANY cannot be held responsible for the conditions set by these independent partners.
PayPal General Terms and Conditions of Sale and Use

 

Satisfaction guaranteed or your money back

Right of withdrawal

You have the right to withdraw from this contract without giving any reason within a period of 45 (forty-five) days, or within a period of 15 (fifteen) days during sale periods. The withdrawal period expires 45 days (or 15 days during sale periods) after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.
To exercise the right of withdrawal, you must notify us (by post to PLMB / Mahogany - 32 rue des Prévoyants de l'Avenir 49000 Angers, by email at marine@e-mahogany.com or by telephone on 02 41 20 86 86) of your decision to withdraw from this contract by means of an unambiguous statement. You may use the model withdrawal form enclosed with your invoice, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of any additional costs arising from your choice, where applicable, of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, this reimbursement will not incur any fees for you. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must send back the goods without undue delay and, in any event, no later than 14 (fourteen) days after the day on which you communicate your decision to withdraw from this contract to the following address:

PLMB / MAHOGANY
32 rue des Prévoyants de l'Avenir
49000 Angers
FRANCE

This deadline is deemed met if you send back the goods before the 14-day period has expired. You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

How to make a return?

You have 45 days from receipt of your
order to change your mind and return your items for an exchange
or refund. 

 

 Return procedure:

 

1. CREATE A RETURN REQUEST:

  • If you have a Mahogany customer account, please log in to your personal space and go to the "Order" section.
  • If you do not have an account, go to the bottom of our website and click on "Manage my return".
  • You will need your order number as well as the email address used at the
    time of purchase.

 

 2. SELECT THE ITEMS TO RETURN:

  • Tick the items you wish to return, indicate the reason for return for each one, then
    confirm your request. 

 

3. PREPARE THE PARCEL

  • Place unworn items, with their original packaging, back in your parcel.

 

 4. AFFIX THE RETURN LABEL TO YOUR PARCEL

 

 5. HAND THE PARCEL TO THE CARRIER IDENTIFIED ON THE LABEL

The return will not be accepted if the item is unfit for sale (damaged,
worn or soiled). The item must be returned in its original packaging,
accompanied by its label and, if applicable, its protective film. Should this
be the case, the item will be returned to you.

 

Personal data

MAHOGANY undertakes not to disclose to third parties any information you provide. This information is confidential. It will only be used by our internal departments for the processing of your order. In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and object to personal data concerning you. To do so, simply send us a request online or by post, indicating your surname, first name, address and, if possible, your customer reference: marine@e-mahogany.com